Copart Wins LiveHelpNow’s Best Customer Service Award for October 2018

Copart made it to the LiveHelpNow Challenge list of top companies providing exceptional customer service for October 2018! Copart was chosen out of 10,000 companies as LiveHelpNow’s Best Customer Service provider for the 19th consecutive time since May 2017.

Each month, the LiveHelpNow Challenge ranks their top 100 providers of superior customer service. These rankings are data-driven based on metrics provided daily to client dashboards. LiveHelpNow uses 50 different criteria to create the 12 metrics that define Challenge winners:

  • Customer survey results
  • Visitor volume
  • Proactive actions
  • Average chat accept time
  • Average chat time
  • Operator responsiveness
  • Dropped chats
  • Canned content
  • Operator utilization
  • Operator knowledge
  • Chat volume

Well done Team Copart!


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