Copart Careers: Offsite Operations Manager

Offsite Operations Manager (Davenport, IA)

Copart is looking for a customer service industry leader to manage the operations of our two call centers and two customer transaction centers located in Eldridge, IA. This position will manage 70+ team members to meet customer needs while maintaining company standards for policy, quality and service. This person must be goal-oriented, innovative and effective in implementing policies. This position will be based out of our Iowa corporate office.

Responsibilities include, but are not limited to, the following:

  •  Review revenue and costs on a monthly basis for accuracy and opportunities.
  • Build relationships with members and sellers to manage customer satisfaction.
  • Hire, train and develop staff to meet company guidelines; providing direction to the team regarding duties and goals.
  • Responsible for overall management of the day-to-day operations of the facility including staff management and customer and employee issues as needed.
  • Develop and implement plans for continuous process improvement.
  • Track and meet company metrics.
  • Audit facility to confirm compliance with internal procedures as well as accordance with county, state, EPA and OSHA regulations.

Required Qualifications:

  • Minimum of 3 years’ experience as a manager in a customer service, call center or operations environment supervising a team of five or more.
  • Proven track record of seamless operational functionality and achievement of corporate goals.
  • Ability to solve complex problems and issues.
  • Strong analytical skills to interpret and forecast financial budgets.
  • Excellent written and verbal communication skills.
  • Excellent customer service skills.

For more information about this position, or to submit your resume, visit


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